Last updated: January 2026 · Effective for all visitors and customers of stargazeheavens.com.
Star Gaze Heavens ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when booking a Kashmir tour or browsing our website. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you have over your information.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.
1. Who we are
Star Gaze Heavens is a Tour & Travel company based in Srinagar, Jammu & Kashmir, India, offering Kashmir tour packages, Amarnath Yatra, Vaishno Devi Yatra, Leh-Ladakh tours, hotel & houseboat bookings, car rentals and sightseeing services.
- Registered office: Taploo Complex, Dulla Bagh, Soura, Srinagar — 190011, J&K, India
- Email: stargazeheavens@gmail.com
- Phone / WhatsApp: +91-84918 59106
2. Information we collect
We collect information in three ways:
(a) Information you give us directly
- Full name, email address, phone number, WhatsApp number
- Postal / billing address, city, country
- Date of birth and government ID details (Aadhaar / Passport) — required for hotel check-in, yatra registration and air ticketing
- Travel preferences — dates, group size, destinations, dietary requirements, accessibility needs
- Payment information — handled through secure third-party gateways (Razorpay, Stripe). We do not store your card details on our servers.
- Any other details you share via email, WhatsApp, contact form or phone calls
(b) Information we collect automatically
- IP address, browser type, device type, operating system
- Pages you visit, time spent on each page, referring URL
- Cookies and similar tracking technologies (see Section 6)
(c) Information from third parties
- Hotels, airlines and transport partners may share booking confirmations and check-in details
- Payment gateways send us transaction status updates
- Social media platforms — if you contact us via Instagram, Facebook or Google Business Profile
3. How we use your information
We use the data we collect to:
- Process your booking enquiry, prepare quotations and confirm reservations
- Book hotels, transport, flights, helicopters, yatra registrations on your behalf
- Communicate with you about your trip — confirmations, payment reminders, itinerary updates
- Provide customer support before, during and after your trip
- Send marketing emails about new packages, seasonal offers and travel tips (only if you opt in — you can unsubscribe anytime)
- Comply with legal obligations — tax records, government tourism guidelines, yatra board requirements
- Improve our website, services and customer experience based on aggregated analytics
- Prevent fraud, abuse and unauthorised access
4. Who we share your information with
We share your information only with parties necessary to fulfil your booking and operate our business:
- Travel partners: Hotels, houseboats, transport operators, helicopter services, monument/yatra authorities — strictly the details needed for check-in or registration.
- Payment gateways: Razorpay, Stripe (encrypted and PCI-DSS compliant).
- Email & communication tools: Gmail (Google Workspace), WhatsApp Business — used to deliver our replies to you.
- Government authorities: Only when legally required (e.g. yatra registration, foreigner registration, tax filings).
- Web hosting & analytics providers: Hostinger, Google Analytics — only de-identified, aggregated data where possible.
We never sell your personal information to advertisers, data brokers or any third party.
5. International data transfers
Some of our service providers (e.g. Stripe, Google) may store data on servers outside India. Where this happens, we ensure these providers maintain adequate safeguards (encryption, GDPR-compliance, contractual data-protection clauses).
6. Cookies and tracking
Our website uses minimal cookies for essential functions and analytics:
- Essential cookies: Required for the website to function (session, security). These cannot be disabled.
- Analytics cookies: Google Analytics — to understand which pages are popular and how visitors use our site (anonymised).
- Marketing cookies: None currently in use. If we add any in future, we will request your consent.
You can disable cookies in your browser settings. Disabling essential cookies may affect site functionality.
7. How long we keep your data
- Booking records: 7 years (tax & legal requirements under Indian law)
- Enquiry & communication logs: 3 years
- Marketing email subscribers: Until you unsubscribe
- Website analytics: 26 months (Google Analytics default)
8. Your rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Correct: Ask us to update or correct inaccurate data
- Delete: Ask us to delete your personal data (subject to legal retention requirements)
- Withdraw consent: Unsubscribe from marketing emails any time using the unsubscribe link
- Restrict processing: Object to or restrict how we use your data
- Data portability: Request your data in a portable format
To exercise any of these rights, email us at stargazeheavens@gmail.com with the subject line "Privacy Request". We respond within 30 days.
9. Security
We take reasonable technical and organisational measures to protect your data:
- HTTPS / SSL encryption on our website
- PCI-DSS compliant payment gateways (we never see or store your card details)
- Restricted access to customer data — only authorised team members
- Regular software updates and security patches on our hosting infrastructure
- Encrypted backups of booking records
While we do everything reasonably possible to protect your information, no system on the internet is 100% secure. You share information with us at your own risk.
10. Children's privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it.
11. Third-party links
Our website may contain links to external websites (social media, partner sites, blogs). We are not responsible for the privacy practices of those external sites — please review their policies separately.
12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be highlighted at the top of this page with the new "Last updated" date. Continued use of our services after changes means you accept the updated policy.
13. Contact us
For any questions, concerns or requests regarding this Privacy Policy or your personal data:
Star Gaze Heavens is committed to handling your data with care and transparency. If you spot anything in this policy that's unclear, we'd love to hear from you — we're constantly improving how we communicate with our travellers.
